GENERAL ADMISSION
General Admission tickets are valid for 2 weeks from the date of purchase. If you are purchase tickets as a gift please select a Gift Voucher Instead.

GIFT VOUCHERS
Gift Vouchers are valid for one year from the date of purchase, Change will not be given. 

PENGUIN ENCOUNTERS
All bookings require full payment at the time of booking. If you choose to cancel your booking we are unable to provide a refund. Participants on Penguin Encounters must be over 6 years of age, and be able to climb stairs. Children between the ages of 6 -14 must be supervised by an adult participating in the encounter. Sole participants between 12 - 18 years must be accompanied by an adult in back of house areas not visible to the public. Encounters take place rain or shine in all but the most extreme weather conditions. All participants must wear enclosed shoes for the experience. Participants must not have handled birds within 48 hours of the encounter date, or suffer from any symptoms of illness (nausea, vomiting, diarrhoea) in the last 48 hours. You will not be able to participate in the experience if you are not wearing the correct clothing and shoes, and we will not be able to offer a rebook or refund if you are not wearing appropriate clothing and shoes. If you’d like to change your Close Encounter you can let us know up to seven days before you’re due to participate. Any change is subject to availability. Please note we can only run Little Penguin Encounters in alert level 1. Encounters unable to proceed due to changing alert levels will be rescheduled or receive a full refund. 

BIRTHDAY PARTIES
All bookings require full payment at the time of booking. If you choose to cancel your booking we are unable to provide a refund. Adult supervision is required at all times. We are unable to provide kitchen facilities. Alcohol is not permitted to be served. Catering is provided for attending children only, platters for adults are additional. We cannot absolutely guarantee the absence of gluten or allergens within our catering. The primary contact will follow all instructions given by National Aquarium staff during the event. Confirmation of final numbers and names must be provided 48 hours prior to the start of the party. You will be charged for all attendees listed. For safety and animal welfare reasons we do not allow Piñatas or Balloons. Birthday cake candles only are permitted. National Aquarium staff will supervise the lighting of candles.